Terms & Conditions.

By accessing or using this website, creating an account or placing an order, you agree to be bound by these Terms and Conditions and the policies referenced within them. If you do not agree, please do not use the website.

These Terms apply to visitors, customers and any person who uses the website or its services.

You must have the legal capacity to enter into a binding contract under applicable law. Where you use the website on behalf of another person or organisation, you confirm that you have authority to bind them.

You are responsible for keeping account credentials confidential, maintaining accurate account information and notifying us promptly of suspected unauthorised use.

We aim to present product descriptions, ingredients, images, sizes, directions and availability accurately. Packaging, colour and appearance may vary slightly because of screen settings, product updates or photography.

Skincare information on this website is general information and is not medical advice. Review the complete product label, directions, warnings and ingredient list before use. Patch testing may be appropriate for new products. Stop use if irritation occurs and seek professional advice where needed.

Prices are displayed in the currency shown at checkout and may change without prior notice. Applicable taxes, shipping charges or other disclosed fees are calculated or displayed before order confirmation.

Products and offers are subject to availability. We may correct pricing, description or availability errors and may cancel affected orders, with any collected payment handled according to applicable law and our policies.

Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean that the order has been accepted. Acceptance occurs when we confirm or dispatch the order, subject to availability, payment verification and other reasonable checks.

We may refuse, limit or cancel an order where permitted by law, including suspected fraud, incorrect pricing, stock issues, misuse of promotions or incomplete delivery information.

Payments are processed through the payment methods shown at checkout. Payment services may be provided by independent third parties and their terms may also apply.

You confirm that the payment information supplied is accurate and that you are authorised to use the selected payment method. We do not guarantee uninterrupted availability of every payment option.

Available delivery locations, estimated timelines and shipping charges are described at checkout or in our Shipping Policy. Delivery estimates are not guaranteed unless expressly stated.

You are responsible for providing complete and accurate delivery information. Delays may occur because of carrier operations, weather, public restrictions, address issues or circumstances outside our reasonable control.

Cancellation, return, replacement and refund requests are governed by our published Returns and Refund Policy and any mandatory consumer rights that apply.

For hygiene and safety reasons, eligibility may depend on the product category, whether the item has been opened or used, the condition of the product, the reason for the request and the time elapsed after delivery.

Promotional codes, gifts, bundles, introductory offers and other benefits may have separate eligibility rules, dates, stock limits and exclusions. Unless stated otherwise, offers cannot be combined, exchanged for cash or applied retrospectively.

We may withdraw or correct a promotion where reasonably necessary, subject to applicable law and any commitments already made to customers.

The website and its original text, graphics, photographs, product presentation, logos, trade marks, design elements, software and other content are owned by or licensed to the relevant rights holder and are protected by applicable intellectual property laws.

You may use the website for personal, lawful and non-commercial shopping purposes. You may not copy, reproduce, publish, modify, distribute, scrape or commercially exploit protected content without written permission.

You must not use the website to break the law, infringe rights, submit false information, distribute harmful code, interfere with security, attempt unauthorised access, scrape data in a disruptive manner, impersonate another person, abuse promotions or engage in fraudulent activity.

We may restrict access, suspend accounts or cancel transactions where reasonably necessary to protect customers, the website, our business or third parties.

The website may contain links to, integrations with or content from third-party services, including payment, delivery, review, analytics and social platforms. Those services are operated independently and may have their own terms and privacy practices.

We are not responsible for third-party websites or services except to the extent responsibility cannot lawfully be excluded.

We aim to keep the website available, secure and accurate, but do not promise that access will always be uninterrupted or error-free. The website may be temporarily unavailable for maintenance, updates, technical issues or events outside our reasonable control.

Nothing in these Terms excludes warranties, guarantees or consumer protections that cannot legally be excluded.

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential losses arising from use of the website or products where such losses were not reasonably foreseeable.

Any limitation is subject to mandatory consumer rights and does not apply where liability cannot legally be limited or excluded, including liability arising from fraud or other legally non-excludable conduct.

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, infringement of another person's rights or material breach of these Terms.

This clause does not reduce any consumer right or remedy that cannot be waived under applicable law.

These Terms are governed by the laws applicable to the business location specified on this page, subject to mandatory consumer protections and jurisdiction rules.

Before starting formal proceedings, please contact us so the issue can be reviewed and a practical resolution attempted. Insert the agreed court or dispute-resolution jurisdiction after obtaining legal advice.

We may update these Terms to reflect changes in the website, products, policies, business practices or legal requirements. The revised version will be posted on this page with an updated effective date.

Changes apply prospectively unless applicable law requires otherwise. Please review this page periodically.

If any provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not automatically waive that right.

These Terms and the policies referenced within them form the agreement governing use of the website and purchases, except where separate written terms expressly apply.